Returns and Refunds

RETURN AND REFUND POLICY

We hope you are fully satisfied with your purchase! However, if for any reason you wish to make a return, please keep in mind that:

• Returns are free of charge in Italy.

• You can return items within 14 days of receiving your order.

• You can return your entire order or just a part of it.

RETURN TERMS AND CONDITIONS

As these are high-quality handcrafted products and fine leather belts, for a return to be accepted by DENISE TEXTILE S.R.L.S., the products must strictly meet the following conditions:

• Be in their original condition: intact, unworn, never fastened or bent, with no scratches on the leather, stains, or signs of use on holes and buckles.

• Be complete with original tags, packaging, and gift boxes/dust bags or any included accessories. The original packaging is considered an integral part of the product and cannot be used as external shipping packaging.

• Custom or personalized items: Pursuant to Art. 59 of the Consumer Code, returns or withdrawals are not permitted for belts or items made to measure, engraved, or personalized upon the customer's specific request.

All returns must be authorized in advance; shipments returned without prior authorization will not be accepted.

DENISE TEXTILE S.R.L.S. reserves the right to refuse any non-compliant return or to apply a deduction if the leather or the item's details show damage or alterations due to inadequate care.

HOW TO MAKE A RETURN

1. Return Request: Send an email to our Customer Service at denisetextile@pec.it [or insert your support email, e.g., info@yourdomain.it] indicating your order number, the products you wish to return, and the reason for the return

2. Method Selection: Indicate in your message whether you prefer the package to be picked up at your home by our express courier or dropped off at an authorized collection point.

3. Instructions and Documents: Our Customer Service will verify your request and email you the shipping label and detailed instructions to follow.

4. Verification: Once the return is received at our workshop, our team will verify its condition and proceed with processing the option you selected.

YOUR RETURN OPTIONS

During the return request process, you can choose from the following options:

• Exchange size/model/color: You can replace the returned item with a different size or another model. In case of a price difference between the returned item and the new item selected, our Customer Service will guide you through any necessary payment or refund of the difference.

• Digital Store Credit increased by 5%: By choosing this option, you will receive a digital voucher equal to the value of your return with an additional 5% bonus, with no expiration date, to be used for your future purchases on the store. We will send the promotional code via email.

  (Note: The 5% bonus is offered as a sign of trust toward our community. In case of a return of an order purchased using increased Store Credit, the new credit generated will be without the additional bonus).

• Refund: We will credit the amount spent back to you using the same payment method chosen at the time of purchase. The refund will be processed within 5 business days of the return being accepted at our facility. (In case of payment by cash on delivery, processing times may vary by a few days to verify the collection of funds).

DEFECTIVE OR DAMAGED ITEMS RECEIVED

Each creation is carefully inspected before being packaged and shipped. However, in the event that you encounter a manufacturing defect or damage due to shipping, please contact us immediately by providing a brief description and attaching clear photographic evidence.

Our team will immediately assist you with a free replacement of the item or by issuing a full refund.